Frequently asked questions to help you buy a voucher, a gift box or an item - CHATEAU DE LASTOURS
Are gift boxes sent immediately after purchase?
Yes, CHATEAU DE LASTOURS gift boxes are sent immediately after purchase in digital format by email. You can also choose a gift pouch version delivered to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for gastronomic stays, dinners at La Bergerie, 4x4 experiences, and free-amount gift vouchers, with benefits such as immediate email or postal delivery. All our gift boxes are offered by CHATEAU DE LASTOURS.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at CHATEAU DE LASTOURS.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When you make your purchase, you can choose to send the gift box by email, by mail, or to pick it up in person. Email delivery is immediate and convenient for last-minute delivery. The gift box is customizable and offers you the best guaranteed rate, directly from the establishment CHATEAU DE LASTOURS.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the address of your choice, at CHATEAU DE LASTOURS.
How do I create a group fund and invite people?
To create a group gift and invite people to offer a gift box, select the dedicated option during your online purchase. You can then invite participants by email or link sharing, and customize your gift box as you wish at Château de Lastours.
How can I choose the amount for a gift card?
You can freely choose the amount of your gift voucher when purchasing, depending on your budget, to offer a personalized experience at Château de Lastours.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience with CHATEAU DE LASTOURS.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping again at our establishment CHATEAU DE LASTOURS.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer varied experiences at Château de Lastours. All the boxes will be included in your order and can be sent simultaneously to your loved ones, for their greatest pleasure at Château de Lastours.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option at CHATEAU DE LASTOURS.
How do I purchase or give a gift box?
To offer a Château de Lastours gift box, select your box from our stay, restaurant, or activity options, customize it with a message, and complete your order. You will immediately receive your box in digital format, or you can choose a gift pouch version delivered to your home, to please your loved ones at our Château de Lastours establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a custom amount and let the recipient choose the experience they like at Château de Lastours. They can opt for a gastronomic stay, a dinner at La Bergerie, or even a 4x4 discovery tour, according to their preferences, at our establishment CHATEAU DE LASTOURS.
Can I modify or cancel my order?
Changes or cancellations to your gift box order depend on the conditions specified at the time of purchase. CHATEAU DE LASTOURS offers a unique experience in Occitania, combining nature, history, and gastronomy for unforgettable moments.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We will be happy to respond within 48 business hours from Château de Lastours.
Is the gift box customer service reachable by phone?
The customer service of CHATEAU DE LASTOURS can be reached by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Enjoy your experience at Château de Lastours to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about the CHATEAU DE LASTOURS gift boxes. Opening hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
The customer service team at Château de Lastours is at your disposal for any questions regarding your gift box. You can obtain information or assistance concerning your experience at Château de Lastours.
Is there a dedicated FAQ for gift boxes?
This FAQ is specially designed to answer your questions about the CHATEAU DE LASTOURS gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by Château de Lastours. To enjoy this service, you can check the available options directly with the establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has the same services as other customers at Château de Lastours, subject to the terms of booking and availability of the establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at Château de Lastours.
Is parking included in my gift box?
Parking is not included in the Château de Lastours gift boxes. For added convenience, parking spaces are available near the Château de Lastours establishment.
Is breakfast included in my gift box?
Breakfast is not included in the Château de Lastours gift boxes. However, to fully enjoy your stay, you can savor fresh and local Mediterranean cuisine in the Château de Lastours' old sheepfold.
Is special attention given to the recipient of a gift box?
Château de Lastours pays special attention to gift box recipients, offering a unique experience that blends nature, history, and gastronomy. You will enjoy fresh, local Mediterranean cuisine, as well as quality accommodation in villas with exceptional views of the vineyard and the garrigue. Château de Lastours.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Château de Lastours welcomes you for moments of conviviality and discovery between the Mediterranean Sea and the wild Corbières.
Should we bring towels to the Spa?
Towels are provided by the establishment CHATEAU DE LASTOURS for your comfort at the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. CHATEAU DE LASTOURS offers a wide selection of stay, restaurant, sports & leisure gift boxes in the Aude region, with customization options available directly on our website. Take advantage of immediate delivery by email or postal mail for a quick and practical gift presentation, with the best guaranteed rate from CHATEAU DE LASTOURS.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift box is sent immediately by email or in envelope format to your home, with the possibility of customization. The boxes are valid for stays, dinners, or activities at Château de Lastours.
Do you offer preferential rates for bulk purchases?
Volume discounts are applied for large quantity purchases, with a customized quote based on the ordered volume at CHATEAU DE LASTOURS.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Château de Lastours offers customized solutions for employee committees, with preferential rates and customization options, for gift boxes including stays, dining, sports & leisure activities in Occitanie.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update your details online via your account. If you encounter any difficulties, our team is at your disposal to assist you. Changes are possible according to the conditions of the establishment CHATEAU DE LASTOURS.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on our website. Your feedback helps us improve our services, and we greatly appreciate it at Château de Lastours.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly at our establishment CHATEAU DE LASTOURS.
Is there a dress code for the gift box?
For the gift set, smart attire is recommended during dinners at La Bergerie du CHATEAU DE LASTOURS. This way, you will fully enjoy the gastronomic experience and the refined atmosphere of our establishment, CHATEAU DE LASTOURS.
From what age can I get a treatment?
The minimum age to receive a treatment is not specified for CHATEAU DE LASTOURS. For more information, you can consult the specific conditions of the CHATEAU DE LASTOURS establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the CHATEAU DE LASTOURS establishment.
How can one access the hotel from the airport?
To access CHATEAU DE LASTOURS from the airport, you can choose a taxi transfer or rent a car. The estate is located in the heart of the Corbières in Occitanie, offering a unique natural and historical setting.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at CHATEAU DE LASTOURS. The villas in the estate offer a unique view of the vineyard and the garrigue, but it is recommended to check the specific arrangements for people with reduced mobility before booking.
Are pets allowed in the establishment?
Château de Lastours, nestled in the heart of the Corbières in Occitanie, welcomes pets in its villas, offering a unique view of the vineyard and the garrigue. Enjoy moments of conviviality and discovery between the Mediterranean Sea and the wild Corbières with your four-legged companions at Château de Lastours.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the CHATEAU DE LASTOURS website. The Chef and his team offer fresh, local, and refined Mediterranean cuisine in the former Sheepfold of the Château. You will be able to discover the detailed culinary offerings during your reservation at CHATEAU DE LASTOURS.
What are the hours of operation?
The hours of CHATEAU DE LASTOURS vary depending on the services and seasons. For a gastronomic stay or dinner at La Bergerie, the hours are usually in the evening, while sports activities and leisure like the 4x4 discovery weekend have specific dates. Make the most of your experience at CHATEAU DE LASTOURS.
Is there parking available near the establishment?
Château de Lastours has a nearby parking lot to make your stay more convenient. Enjoy your experience in this exceptional vineyard in Occitanie, where nature, history, and gastronomy come together.
What are the delivery methods for gift boxes/vouchers?
The Château de Lastours gift boxes can be sent immediately by email or in a gift pouch to your home. You thus benefit from fast and personalized delivery according to your preferences, directly from our Château de Lastours establishment.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between immediate email delivery or a gift pouch version sent to your home, depending on your preferences. Take advantage of this option to offer a unique experience at Château de Lastours.
In addition to gift boxes, is it possible to order or have items delivered?
CHATEAU DE LASTOURS offers only gift boxes for stays, dinners, or sports and leisure activities. For additional items, you can consult the conditions of the CHATEAU DE LASTOURS establishment.
Is the gift box available in physical format?
Yes, the Château de Lastours gift box is available in physical format. You can also choose immediate email delivery for a digital version, or opt for the gift pouch to be sent to your home, depending on your preferences.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in a careful and elegant packaging, for a pleasant gifting experience. You can choose between an immediate email delivery or a gift pouch version delivered to your home, for an extra personal touch, at our establishment CHATEAU DE LASTOURS.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The CHATEAU DE LASTOURS gift box allows you to delight your loved ones with ease.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is available in digital version or gift pouch, with immediate delivery by email or postal mail. Take advantage of this option to please your loved ones with a unique experience at Château de Lastours.
Do you deliver gift boxes internationally?
CHATEAU DE LASTOURS gift boxes can be delivered internationally, with varying fees and delivery times depending on the destination. They can be sent immediately by email or as a gift package to your home, for a unique experience in Occitanie.
What are the delivery times for gift boxes by mail?
The Château de Lastours gift boxes are shipped within 24 to 48 hours by mail. You can also choose to send them immediately by email. Delivery times then depend on the postal services, with delivery usually made within 2 to 5 business days in metropolitan France. Enjoy this unique experience at Château de Lastours.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box can be sent by email or by mail, with a delivery time according to the conditions of the establishment CHATEAU DE LASTOURS.
Is express delivery available?
Express delivery is available for CHATEAU DE LASTOURS gift sets, with immediate email dispatch or a gift pouch version delivered to your home.
How can I track my order?
You can track your order by logging into your account on our website. The gift boxes from Château de Lastours are sent immediately by email or in a gift pouch to your home, and the lucky recipient can book their dates directly with the establishment CHATEAU DE LASTOURS.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The box is sent immediately by email or as a gift pouch to your home, for a personalized experience at CHATEAU DE LASTOURS.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the date of purchase, depending on your location. Your gift box will be sent as a gift pouch to the address of your choice. Enjoy this unique experience at Château de Lastours.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and you can use it for a new reservation according to the conditions of CHATEAU DE LASTOURS.
Can my gift box be extended if not used?
The extension of your Château de Lastours gift box is possible according to the establishment's conditions. Gift boxes offer flexibility to book your stay or dinner dates at your convenience, at our Château de Lastours establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of CHATEAU DE LASTOURS. You can enjoy various experiences, such as a gastronomic stay, a dinner at La Bergerie, or a 4x4 outing, at our establishment CHATEAU DE LASTOURS.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. Château de Lastours offers unique experiences in Occitanie, blending nature, history, and gastronomy, for unforgettable moments.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. The gift boxes from CHATEAU DE LASTOURS offer great flexibility to book your dates at your convenience, at our establishment CHATEAU DE LASTOURS.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings with a gift box depends on the specific conditions at the time of booking. You will be able to enjoy your stay at Château de Lastours, an exceptional winery combining nature, history, and gastronomy.
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible depending on availability and reservation conditions at the time of using your gift box at Château de Lastours.
Can I convert my gift box into a gift card?
The gift boxes from Château de Lastours cannot be converted into gift certificates. You can use them to book an experience at our establishment, such as a gastronomic stay, a dinner at La Bergerie, or a 4x4 discovery tour.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Château de Lastours offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique experiences such as gastronomic stays or dinners in the Château's old Bergerie. Discover our online selection to find the offer that suits the occasion you wish to celebrate at Château de Lastours.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable moments at Château de Lastours. You can give a gastronomic dinner in the old Bergerie or a stay in our villas with a view of the vineyards, for a unique experience in Occitanie at Château de Lastours.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, as we collaborate directly with CHATEAU DE LASTOURS to provide you with authentic and high-quality experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by CHATEAU DE LASTOURS, including gastronomic stays, dinners at La Bergerie, and sports experiences like the 4x4 discovery weekend. You can customize your gift box according to your wishes and take advantage of the offers directly from the CHATEAU DE LASTOURS establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment CHATEAU DE LASTOURS.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at CHATEAU DE LASTOURS. Payment terms are specified during the order, directly on our official website CHATEAU DE LASTOURS.
Is online payment secure?
Online payment on our website is secure to ensure the protection of your banking data when purchasing your CHATEAU DE LASTOURS gift sets.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at CHATEAU DE LASTOURS. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to introduce you to the unique experience of CHATEAU DE LASTOURS, with gastronomic stays, refined dinners, or sports activities in Occitanie. Each box offers an immersion in our exceptional vineyard estate, blending nature, history, and gastronomy. Enjoy unforgettable moments in the heart of the Corbières with CHATEAU DE LASTOURS.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions offered by our establishment CHATEAU DE LASTOURS.
Is the payment deducted immediately upon ordering?
Payment for your gift box is debited immediately upon ordering. You receive an instant delivery by email or mail, with the guarantee of the best rate at CHATEAU DE LASTOURS.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at Château de Lastours.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your data at CHATEAU DE LASTOURS.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account on the CHATEAU DE LASTOURS website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Château de Lastours accepts payments by credit card, PayPal, Apple Pay, and Google Pay for a secure and immediate transaction.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at CHATEAU DE LASTOURS. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best guaranteed rate directly from the establishment CHATEAU DE LASTOURS.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set at CHATEAU DE LASTOURS. Simply check its validity and terms of use during your order.
What payment methods are accepted for purchasing a gift box?
You can pay for your gift box by credit card, PayPal, or bank transfer. All payments are secure and made directly to our establishment, CHATEAU DE LASTOURS.
Do you accept vacation checks?
Château de Lastours accepts vacation checks for the payment of your gift boxes, according to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your CHATEAU DE LASTOURS gift box during your order, which will then be included with the gift box.
Can we add options to your gift box offers?
The gift boxes from Château de Lastours can be customized to your liking, with a wide range of options for a stay, a dinner, or a sports and leisure activity in Occitanie. You can also opt for a gift voucher with a free amount to offer a custom experience at Château de Lastours.
Do you offer premium packaging for gift boxes sent by mail?
For postal delivery of your gift box, you can choose a premium packaging during your online order. This option enhances your gift before sending, for an even more memorable experience at CHATEAU DE LASTOURS.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The gift boxes from Château de Lastours offer a unique experience in Occitania, combining nature, history, and gastronomy. Take advantage of this opportunity to offer an unforgettable moment at our Château de Lastours establishment.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment CHATEAU DE LASTOURS.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The gift box can be sent immediately by email or by mail, depending on your preference. This service is available at our establishment CHATEAU DE LASTOURS.
Can partially used gift boxes be refunded?
Partially used Château de Lastours gift boxes cannot be refunded. The terms of use are specified at the time of purchase for a unique experience in Occitanie.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the exchange conditions of our establishment CHATEAU DE LASTOURS.
Does the right of withdrawal apply to the purchase of a gift box?
The Château de Lastours gift box is non-refundable and non-exchangeable, as it is a service provision. Therefore, the right of withdrawal does not apply to the purchase of a gift box.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of the gift box at Château de Lastours. You can book your dates with the establishment to enjoy your experience.
What should I do if the received box is damaged or contains an error?
If your CHATEAU DE LASTOURS gift box is damaged or contains an error, we invite you to provide us with a photo as soon as possible. We will process your request quickly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the box, which are available on its description page. The gift boxes from CHATEAU DE LASTOURS offer many advantages, such as instant email or postal delivery, and the possibility to customize the boxes.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend checking the validity conditions at the time of purchase to know the possible extension options offered by Château de Lastours.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the establishment CHATEAU DE LASTOURS.
How can I redeem the cashback?
To use your savings, you will receive a gift card or voucher that you can use to book an experience at CHATEAU DE LASTOURS. The terms of use are indicated on the received box or voucher, and you can enjoy your stay, dinner, or activity according to the availability and conditions mentioned in your CHATEAU DE LASTOURS gift box.
What is the processing time for a refund after I make a request?
The refund processing times for a Château de Lastours gift set depend on the purchase conditions. Generally, the refund is processed within 14 days after the request is validated, at our establishment CHATEAU DE LASTOURS.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Château de Lastours gift boxes are neither exchangeable nor refundable. The terms of purchase are specified at the time of order.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at CHATEAU DE LASTOURS. Please check the available dates during your booking, especially for experiences like the 4x4 discovery weekend, which are scheduled on specific dates.
Is booking with a gift box subject to availability?
The reservation with a gift box at CHATEAU DE LASTOURS is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates quickly. The villas offer a unique view of the vineyard and the garrigue, in a setting of calm and nature.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your gift box at Château de Lastours.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at CHATEAU DE LASTOURS, have the number indicated on it ready. This number is required to validate your reservation at our establishment CHATEAU DE LASTOURS.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on availability at Château de Lastours. Our villas offer quality accommodation in a quiet and enchanting setting, ideal for a stay in Occitanie. Check the available dates to fully enjoy your experience at Château de Lastours.
Can I use my gift box on holidays?
The use of your gift box at CHATEAU DE LASTOURS may be subject to specific conditions on public holidays. For more information, please check the availability and booking conditions directly on our website or at our establishment CHATEAU DE LASTOURS.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with Château de Lastours.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment according to availability. The beneficiary can choose their dates and enjoy their experience at CHATEAU DE LASTOURS.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the establishment CHATEAU DE LASTOURS.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment Château de Lastours. The booking terms are specified at the time of purchase of the gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment CHATEAU DE LASTOURS.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at CHATEAU DE LASTOURS. Any additional charges or options, such as ancillary activities or spa services, are at your expense. The reservation and usage conditions are specified at the time of booking, in our establishment CHATEAU DE LASTOURS.
Is my gift box personalized?
Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. You can book your stay, dinner, or activity dates directly with our establishment, CHATEAU DE LASTOURS.
Can my gift box be used all at once?
Your Château de Lastours gift box can be used in one go, whether for a gastronomic stay, a dinner at La Bergerie, or a sporting experience like the 4x4 discovery weekend. Make the most of your experience at Château de Lastours.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for experiences within the CHATEAU DE LASTOURS estate, including stays, dinners at La Bergerie, and activities like the 4x4 discovery weekend in Occitanie. You can book your dates directly with the CHATEAU DE LASTOURS establishment.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at CHATEAU DE LASTOURS, whether it's for a stay, a dinner, or a sporting activity. You can enjoy our exceptional vineyard estate, located in the heart of the Corbières in Occitanie, for moments of conviviality and discovery between the Mediterranean Sea and the wild Corbières. CHATEAU DE LASTOURS welcomes you for unique and memorable experiences.
Is an upgrade possible with an additional fee using my gift box?
The possibility of upgrading for an additional fee depends on availability at the time of your reservation. You will enjoy a unique view of the vineyard and the garrigue during your stay at CHATEAU DE LASTOURS.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your exclusive use. You can enjoy the experience at CHATEAU DE LASTOURS according to the conditions indicated on your gift box.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at CHATEAU DE LASTOURS according to the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at CHATEAU DE LASTOURS, you may be asked to present an ID to validate your reservation made with a gift box. This check is a common practice to ensure the safety and tranquility of all guests in our establishment, CHATEAU DE LASTOURS.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. You can enjoy the tranquility and surrounding nature during your stay at Château de Lastours.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your stay or dinner dates according to the availability at Château de Lastours.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box at CHATEAU DE LASTOURS, it is not necessary to create a customer account. You can place an order as a guest and enjoy your experience at CHATEAU DE LASTOURS.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in multiple occasions at CHATEAU DE LASTOURS, subject to availability and reservation conditions. Take advantage of this flexibility to plan your gastronomic stay in Occitanie at CHATEAU DE LASTOURS.
What are the check-in and check-out times?
The arrival and departure times at CHATEAU DE LASTOURS are set according to the conditions of your gift box. You will be able to enjoy your stay in our villas offering a unique view of the vineyard and the garrigue.
What services are included in a gift certificate?
The services included in a CHATEAU DE LASTOURS gift voucher vary depending on the chosen set. You can offer a gastronomic stay, a dinner at La Bergerie, a 4x4 experience, or a gift voucher with a free amount for a custom experience.
What is the difference between a gift box and a free amount voucher?
A gift box from CHATEAU DE LASTOURS offers you a choice among predefined experiences, such as a gastronomic stay or a dinner at La Bergerie, while an open amount voucher allows you to pay for a service up to the chosen amount, for total flexibility.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the reservation and usage terms at CHATEAU DE LASTOURS.
How do I use a gift box during booking?
To use your gift box at CHATEAU DE LASTOURS, book directly with the establishment by mentioning your unique code. Specific conditions are detailed at the time of purchase, and the gift box is sent immediately by email or as a gift pouch to your home. CHATEAU DE LASTOURS.
Can the gift box be transferred to a third party?
You can certainly give the gift box to another person. Simply indicate the recipient's name during the order or modify the assignment directly on your account, for a personalized gift at Château de Lastours.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment CHATEAU DE LASTOURS.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent by Château de Lastours. The reissue conditions are specified at the time of purchase, and the sending is immediate by email or to your home address according to your choice.
What is the validity period of a gift box?
The Château de Lastours gift boxes are valid for 1 year from the date of purchase. This duration allows the recipients to fully enjoy their gastronomic or stay experience in Occitanie at their convenience. Take advantage of this offer to please your loved ones with a Château de Lastours gift box.
Are children allowed?
Château de Lastours welcomes children, but it is recommended to check the specific conditions of the establishment for your stay or dinner.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the establishment CHATEAU DE LASTOURS.
Is the spa access private?
Access to the spa at Château de Lastours depends on the specific conditions of the chosen gift box. You can enjoy moments of relaxation in an exceptional setting, in the heart of the Corbières in Occitanie.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, dinners in our old Bergerie, 4x4 driving experiences, and gift vouchers with a custom amount. These boxes allow you to enjoy our exceptional vineyard domain in the heart of the Corbières, combining nature, history, and gastronomy. Discover our offers to live a unique experience at Château de Lastours.